Returns and exchange

1. Returns

• We accept returns within 30 days of the delivery date.
• Items must be unworn, unwashed, and in their original packaging with tags attached.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds will be issued to the original payment method within 5-7 business days after the return is received and inspected.

2. Exchanges

• We offer exchanges for size or color within 30 days of delivery.
• Exchanges are subject to product availability.
• If the desired item is unavailable, we will issue a refund or store credit.
• Customers are responsible for return shipping costs for exchanges.
• If you need a different item, a new order must be placed.

3. Non-Returnable Items

• Final sale items, gift cards, and personalized/customized products are non-returnable.
• Items that show signs of wear, washing, or damage caused by the customer will not be accepted.
• Underwear, socks, and intimate apparel are not eligible for return or exchange due to hygiene reasons.

4. How to Initiate a Return or Exchange

• Contact us at [email protected] with your order number and reason for return/exchange.
• We will provide return instructions and a return address.
• Allow up to 7 business days for processing after we receive your return.
• Customers are advised to use a trackable shipping service, as we are not responsible for lost returns.

5. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of delivery.
• We will provide a prepaid return label and send a replacement at no additional cost.
• Photos of the defective or incorrect item may be required for verification.

6. Contact Us

For any return or exchange inquiries, please contact: Teesport [email protected]